Department: After-sale service

Immediate supervisor: Director of after-sales service

Updated on the May 5, 2023

DESCRIPTION

We are looking for a motivated and customer service oriented individual to meet the needs of our customers and grow with our company! Very interesting compensation with very good social benefits and group RRSP program! Composed of a dynamic and passionate team, we are a growing Canadian company. We are currently looking for a Dispatch/After-sales coordinator. By joining our team, you will evolve in an environment that is as professional as friendly, driven by a strong team spirit.

Reporting to the director of after-sales service, you will be responsible for the technical and administrative files of the department and will manage the schedule of technicians and contractors.

You will also be responsible for:

• Follow-up and management of startups and training.
• Follow-up of warranty files and litigation with customers and manufacturers.
• Management of market entry reports and approval forms.

You will be in constant interaction with management, with the technical sales department, with the parts department as well as with all our contractors and our engineer customers.

RESPONSIBILITIES

• Plan and manage the schedules and calendar for the technicians and/or subcontractors.
• Respond and dispatch after-sales support requests by phone and email.
• Obtain and provide to the technicians the information and documents necessary for the work to be performed.
• Evaluate and prioritize emergencies.
• Following the reception of the reports, he must read the documents thoroughly, contact the technicians if not clear, and make sure to transmit the information to the clients by writing a summary text with all required attachments and file all documents in the project file on the internal server and/or ERP system.
• Perform COST TECH verifications and coordinate with the Project Managers to close the financial file of the projects (hold back for startup).
• In collaboration with the after-sales Director & technical Directors, participate in resolving problematic projects related to aftermarket services.
• Work closely with the After-sales Director to document all the communications, documents, technical information as well as all related fees when it comes to major Problem jobs.
• Work closely with the warranty department for all applied projects that our techs are involved and we need to return to the job site.
• Follow up and maintain up to date all ERP tasks concerning PROBLEM JOBS and STARTUPS.
• When required quote and invoice support calls or wasted job site time.
• Respond to various questions or requests from internal staff and external customers (internal representatives, technicians, warranty clerk and/or parts department)

REQUIREMENTS

• DVS or DCS in building mechanics, an asset or equivalent experience
• Two (2) or more years’ experience in the HVAC field or as a dispatch in a similar sector
• Bilingual (English and French)
• Proficiency in the Microsoft Office suite: Outlook, Excel, Word

PEOPLE SKILLS

• Initiative, autonomy, sense of organization
• Resourceful and excellent customer service skills
• Comfortable with computer system
• Attention to detail and excellent organization skills
• Excellent interpersonal and communication skills
• Autonomy and judgment

TERM OF EMPLOYMENT                                                                   

• Full-time week
• 37.5 hours per week
• Flexible hours between 7a.m. and 6p.m. to facilitate work-life balance
• On-site gym (showers and towels provided)
• Insurance: full medical and dental
• Group RRSP plan with employer contribution
• Ongoing training
• Salary: between $50,000 and $75,000 per year depending on experience

We invite interested candidates to send their resume as soon as possible to rh@enviroair.ca or to use the link directly on the website at the bottom of the page.

Department: After-sales service
Immediate supervisor: Director of after-sales service

DESCRIPTION
Composed of a dynamic and passionate team, we are a growing Canadian company. We are currently looking for a Refrigeration Technician. By joining our team, you will evolve in an environment that is as professional as friendly, driven by a strong team spirit.

Reporting to the director of after-sales service, your mission will be to carry out start-ups and technical support required to serve our customers.

RESPONSIBILITIES

• Perform scheduled start-ups of HVAC systems as requested by suppliers.
• Act as technical support on construction sites when problems arise with installed systems.
• Provide technical support by telephone during the start-up, operation, and maintenance of systems.
• Prepare and give technical training on products to our customers and employees, on site or in the room.
• Participate, develop, and deliver technical trainings for customers and employees on products.
• Conduct site visits during meetings scheduled for or by conducting parties.
• Follow up with technical reports.

REQUIREMENTS

• Journeyman competency certificate or equivalent (refrigeration apprentice welcomed).
• 3 to 5 years of experience in technical support.
• Excellent knowledge of ventilation, air conditioning, and heating systems.
• Possession of a valid driver’s license and passport with no mandatory travel restrictions.
• Bilingual, excellent command of French and English (oral and written).

PEOPLE SKILLS

• Autonomous and dependable
• Ability to work in a team and communicate effectively
• Excellent organizational skills
• Ability to manage frequent interruptions caused by requests from internal and external clients.
• Responsible
• Excellent customer service skills

TERM OF EMPLOYMENT                                                                   

• Full time (weekdays)
• 37.5 hours per week
• Flexible work hours between 7 a.m. to 6 p.m. to facilitate work-life balance
• Gym onsite (showers and towels available)
• Insurance: Full medical and dental
• Group RRSP plan with employer contribution
• Continuing education
• Hourly salary between 20.60 $ and 50.00 $, depending on experience

We invite interested candidates to send their resume as soon as possible to rh@enviroair.ca or to use the link directly on the website at the bottom of the page.

TECHNICAL REPRESENTATIVE

DESCRIPTION OF THE POSITION

Enviroair Industries Inc. is a manufacturing agent based in Montreal, Quebec. Enviroair is a leader in the HVAC Industry, by providing HVAC equipment-based solutions for engineers, architects, building owners and contractors.

Composed of a dynamic and passionate team, we are a Canadian company in full expansion, and we are currently seeking a Technical Sales Representative to represent our company, products, culture, and values within the territory of Eastern Ontario. By joining us, you will flourish in a professional and friendly environment, with a strong team spirit.

Reporting to the Sales Director of Eastern Ontario, your mission will be to ensure business development, increase sales and maintain good professional relationships with your assigned customers.

Job Description

Working out of our Ottawa Branch satellite office, your mandate is to develop business, grow sales and maintain good professional relations with assigned customers in the Greater Ottawa area. Enviroair represents a large portfolio of well-regarded products.

RESPONSIBILITIES

• Establish and execute a sales plan for your given customers in the Ottawa market.
• Making sales calls with consulting firms and mechanical contractors.
• Able to execute a successful presentation (lunch and learn, general technical, or other).
• Educating the local engineering community on our various products.
• Keep yourself up to date technically with respect to product developments in the marketplace.
• Be responsible for the following on your projects:
  • Equipment selections and budget pricing for customers
  • Take-off / revision of bills of materials and pricing of projects
  • Negotiating purchase orders
  • Preparing your project releases to production
  • Verifications of order acknowledgments
  • Be willing to go to job sites and assist contractors with questions, start-ups, and troubleshooting of technical issues.
• Equipment selection, design, application, and optimization.
• Provide technical support to our customer on plans and designs.

REQUIREMENTS

• Bachelor’s degree in Mechanical Engineering or a College Degree in Building Engineering with relevant experience
• Good technical knowledge in the following areas: hydronics, ventilation, heating, air conditioning, refrigeration of mechanical building systems
• Relevant professional experience in the field of technical representation of HVAC.
• Valid driver’s license, own a car and be available to travel.

INTERPERSONAL SKILLS

• Great interest and motivation for sales, professionalism and customer-oriented attitude, results, and objectives.
• Excellent selling, communication, negotiation, conviction, and persuasion skills.
• Strong organizational, analytical and synthesis skills.
• Autonomy, resourcefulness, and enthusiasm.
• Rigor, judgment, and concern for a job well done.
• Ability to work with a diverse clientele of professionals.
• Ability to conduct multiple projects simultaneously and work under high pressure.
• Strong overall computer literacy.

TERMS OF EMPLOYMENT                                                                     

• Full time (weekdays)
• 37.5 hours per week
• Flexible schedule between 7 a.m. and 5 p.m.
• Possibility of hybrid work schedule
• Insurance: full medical and dental
• Group RRSP plan
• Continuing education

We invite interested candidates to send their resume as soon as possible to mlallemand@enviroair.ca or to use the link directly on the website at the bottom of the page.

 TECHNICAL REPRESENTATIVE 

PURPOSE OF THE FUNCTION

Composed of a dynamic and passionate team, we are a Canadian company in full expansion and are currently looking for a technical external sales representative. By joining us, you will flourish in a professional and friendly environment, with a strong team spirit.

Reporting to the Sales Director, your mission will be to ensure business development, increase sales and maintain good professional relationships with your assigned customers.

RESPONSABILITIES

• Representation to mechanical contractors & consulting engineering firms in the city of Toronto and surrounding areas.
• Implement and execute a sales plan for your clients.
• Provide detailed reports on your markets (commercial sales with Toronto engineering firms).
• Inform and educate your clients on our different products.
• Ensure that sales calls are scheduled when a representative from one of our manufacturer’s visits.
• Follow the necessary training to keep your technical skills up to date.
• For all your projects, fulfill the following tasks:
• Propose technical solutions to your clients.
• Make and review equipment selections and specifications.
• Establish and review bills of material.
• Review pricing structure prior to bidding.
• Inform the Sales Manager of projects in negotiation and provide support during the closing.
• Make and review shop drawings for approval.
• Ensure that your customers and project information is updated in our ERP system on a weekly basis.
• Provide a sales forecast report to your supervisor on a monthly basis.
• Occasionally travel to job sites (delivery / start-up / various problems).

REQUIREMENTS

• Bachelor’s degree in mechanical engineering or a college diploma in building engineering (preferred)
• Relevant experience in the field of HVAC.
• Valid driver’s license.
• 2 to 5 years’ experience in technical representation.

INTERPERSONAL SKILLS

• Strong interest in sales and excellent customer service skills.
• Strong organizational, analytical and synthesis skills.
• Autonomy and resourcefulness.
• Rigor, judgment and concern for a job well done.

TERMS OF EMPLOYMENT                                                                     

• Full time (weekdays)
• 37.5 hours per week
• Flexible schedule between 7 a.m. and 5 p.m.
• Possibility of teleworking
• Insurance: full medical and dental
• Group RRSP plan
• Continuing education

We invite interested candidates to send their resume as soon as possible to rh@enviroair.ca or to use the link directly on the website at the bottom of the page.

PROJECT MANAGER 

PURPOSE OF THE FUNCTION

The Project Manager is responsible for the seamless execution of the projects assigned to him/her, from design to delivery of the specified equipment. He or she is also responsible for being the main point of contact between the clients and our manufacturers.

The complete management of the projects will be done in close collaboration and with the support of the representatives and technical directors.

RESPONSABILITIES

• Design and optimize ventilation, air conditioning, plumbing and heating systems through the selection of equipment for the various products represented by the company.
• Provide technical support to our customers during the review of engineering documents including drawings, selections, as well as technical plans and specifications.
• Prepare bids (BOM), make take-offs and cost estimates.
• Coordinate the closing of tender projects and follow up.
• Participate in the negotiation of projects.
• Produce drawings for approval and follow up closely with the client.
• Ensure the coordination of projects ranging from the start of production with the manufacturers to the delivery of the equipment.
• Respond to technical questions and installation problems from contractors.
• When required, accompany customers and technicians on construction sites.
• Attend training at the office as well as in the factories of the manufacturers, as part of continuing education (hours counted for the OIQ).

REQUIREMENTS

• Preferably a bachelor’s degree in mechanical engineering or a college diploma in building engineering.
• Relevant HVAC experience is an asset.
• Holding a driving license.
• Holding a valid passport with no travel restrictions.

INTERPERSONAL SKILLS

• Rigor, judgment, and concern for work well done.
• Strong organizational, analytical, and synthesis skills.
• Ability to manage multiple, and sometimes conflicting priorities.
• Business sense; constant concern for the company’s mission, quality of service, and deadlines.
• Dynamism, flexible approach, and ability to adapt to different situations and people.
• Tolerance to ambiguity and stress.

TERMS OF EMPLOYMENT                                                                     

• Full time (weekdays)
• 37.5 hours per week
• Flexible schedule between 7 a.m. and 5 p.m.
• Possibility of teleworking
• Insurance: full medical and dental
• Group RRSP plan
• Continuing education
• Travel between different North American manufacturers (if required)

We invite interested candidates to send their resume as soon as possible to rh@enviroair.ca or to use the link directly on the website at the bottom of the page.

JOB DESCRIPTION

The Project Manager is responsible for the seamless execution of the projects assigned to him/her, from design to delivery of the specified equipment. He or she is also responsible for being the main point of contact between the clients and our manufacturers.

The complete management of the projects will be done in close collaboration and with the support of the representatives and technical directors.

RESPONSIBILITIES

• • • Design and optimize ventilation, air conditioning, plumbing and heating systems through the selection of equipment for the various products represented by the company
    • Provide technical support to our customers during the review of engineering documents including drawings, selections, as well as technical plans and specifications
    • Prepare bids (BOM), make take-offs and cost estimates
    • Coordinate the closing of tender projects and follow up 
    • Participate in the negotiation of projects
    • Produce drawings for approval and follow up closely with the client
    • Ensure the coordination of projects ranging from the start of production with the manufacturers to the delivery of the equipment
    • Respond to technical questions and installation problems from contractors
    • When required, accompany customers and technicians on construction sites
    • Attend training at the office as well as in the factories of the manufacturers, as part of continuing education (hours counted for the OIQ)

PROFIL SOUGHT

• • • Preferably a bachelor’s degree in mechanical engineering or a college diploma in building engineering
    • Relevant experience in the field of HVAC is preferred
    • Valid driver’s license
    • Bilingual: English and French (written and spoken)

INTERPERSONAL SKILLS

• • • Rigor, judgment, and concern for work well done
    • Strong organizational, analytical and synthesis skills
    • Ability to manage multiple and sometimes conflicting priorities
    • Business sense; constant concern for the company’s mission, quality of service and deadlines
    • Dynamism, flexible approach, and ability to adapt to different situations and people
    • Tolerance to ambiguity and stress

TERMS OF EMPLOYMENT

• • • Full time (weekdays)
    • 37.5 hours per week
    • Flexible schedule between 7:00 am and 5:00 pm
    • Insurance: full medical and dental
    • Group RRSP plan
    • Continuing education

We invite interested candidates to send their resume as soon as possible to cv@enviroair.ca or to use the link directly on the website at the bottom of the page.

JOB DESCRIPTION 

The Project Manager is responsible for the seamless execution of the projects assigned to him/her, from design to delivery of the specified equipment. He or she is also responsible for being the main point of contact between the clients and our manufacturers.

The complete management of the projects will be done in close collaboration and with the support of the representatives and technical directors.

RESPONSIBILITIES

• Design and optimize ventilation, air conditioning, plumbing and heating systems through the selection of equipment for the various products represented by the company
• Provide technical support to our customers during the review of engineering documents including drawings, selections, as well as technical plans and specifications
• Prepare bids (BOM), make take-offs and cost estimates
• Coordinate the closing of tender projects and follow up 
• Participate in the negotiation of projects
• Produce drawings for approval and follow up closely with the client
• Ensure the coordination of projects ranging from the start of production with the manufacturers to the delivery of the equipment
• Respond to technical questions and installation problems from contractors
• When required, accompany customers and technicians on construction sites
• Attend training at the office as well as in the factories of the manufacturers, as part of continuing education (hours counted for the OIQ)

PROFIL SOUGHT

• Preferably a bachelor’s degree in mechanical engineering or a college diploma in building engineering
• Relevant experience in the field of HVAC is preferred
• Valid driver’s license
• Bilingual: English and French (written and spoken)

INTERPERSONAL SKILLS

• Rigor, judgment, and concern for work well done
• Strong organizational, analytical and synthesis skills
• Ability to manage multiple and sometimes conflicting priorities
• Business sense; constant concern for the company’s mission, quality of service and deadlines
• Dynamism, flexible approach, and ability to adapt to different situations and people
• Tolerance to ambiguity and stress

TERMS OF EMPLOYMENT

• Full time (weekdays)
• 37.5 hours per week
• Flexible schedule between 7:00 am and 5:00 pm
• Possibility of teleworking 2 days/week
• Gym on site (showers and towels available)
• Insurance: full medical and dental
• Group RRSP plan with employer contribution
• Continuing education

We invite interested candidates to send their resume as soon as possible to cv@enviroair.ca or to use the link directly on the website at the bottom of the page.